Hi, how can we help?
Find answers to your questions or get in touch with our support team
Popular articles
Browse help topics
Booking & Reservations
How to book, modify, or cancel reservations
Hosting
Everything you need to know about hosting
Payments & Refunds
Payment methods, refunds, and billing
Safety & Security
Staying safe while traveling and hosting
Account & Profile
Managing your account and personal information
General Questions
Common questions about using Happy Homes
Still need help?
Our support team is here to help you 24/7
Live Chat
Get instant help from our support team via live chat
Average response time: 2 minutes
Phone Support
Speak directly with a support agent over the phone
+971 4 123 4567 (24/7)
Email Support
Send us a detailed message and we'll get back to you
Response within 24 hours
Frequently Asked Questions
How do I cancel my booking?
You can cancel your booking through your account dashboard. The refund amount depends on the host's cancellation policy and when you cancel.
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and local payment methods including UAE bank transfers and digital wallets.
How do I contact my host?
Once your booking is confirmed, you can message your host directly through the Happy Homes platform using our secure messaging system.
What if my host cancels my booking?
If a host cancels your confirmed booking, we'll help you find alternative accommodation and provide a full refund along with additional support.
Is it safe to book through Happy Homes?
Yes, we have multiple safety measures including host verification, secure payments, insurance coverage, and 24/7 customer support.